Are you passionate about travel, wildlife, and customer service? If you’re looking for an exciting job opportunity in New Zealand’s tourism industry, the Cruise Ship Customer Service Assistant Jobs in Picton (7220) is the perfect choice. This unique position with E-Ko Tours allows you to interact with international cruise ship passengers while helping them discover New Zealand’s stunning marine and wildlife experiences.
Picton is one of the country’s most picturesque port towns and a key stop for many cruise ships traveling through the Marlborough Sounds. As a Customer Service Assistant at E-Ko Tours, you’ll play a vital role in promoting eco-friendly adventure experiences to visitors from around the world.
Job Overview
The Cruise Ship Customer Service Assistant Jobs is a part-time and seasonal role designed for energetic, motivated individuals who enjoy interacting with people from all over the world. You’ll work directly with the Shop Team to promote and sell E-Ko’s tours to cruise ship passengers visiting Picton.
This is not a typical behind-the-desk role — it’s fast-paced, social, and rewarding. Each day brings new people, new stories, and new opportunities to showcase the best of New Zealand’s natural wonders.
Location
- Picton 7220, Marlborough Region, New Zealand
Working Hours
- Around 30 hours per week
- 2 days per week plus all cruise ship arrival days
- Flexible hours between 07:30 AM – 6:00 PM
- Must have own transport
About E-Ko Tours
E-Ko Tours is a well-known eco-tourism company based in Picton, New Zealand, dedicated to providing sustainable land, sea, and air tours. The company specializes in guided wildlife and adventure tours that highlight New Zealand’s natural beauty — from dolphin and birdwatching to scenic cruises through the Marlborough Sounds.
E-Ko’s mission is to deliver unforgettable experiences while promoting environmental awareness and conservation. The company operates closely with cruise lines, travel agencies, and independent travelers visiting Picton. As a Customer Service Assistant, you’ll be representing this reputable and environmentally conscious brand.
Key Responsibilities
As a Cruise Ship Customer Service Assistant Jobs at E-Ko Tours, your main goal is to ensure every customer enjoys a seamless, friendly, and memorable experience — from inquiry to booking.
Your duties include:
1. Customer Interaction
- Welcoming and assisting international tourists arriving from cruise ships.
- Providing information about tour packages (Land, Sea, and Air experiences).
- Managing customer inquiries in person, via phone, or through email.
- Handling customer feedback and resolving issues with professionalism.
- Maintaining a warm, approachable, and positive attitude throughout.
2. Sales & Promotion
- Promoting and selling E-Ko’s tour packages to walk-in customers and cruise guests.
- Encouraging local tourism by marketing E-Ko experiences in Picton and surrounding areas.
- Assisting the team in meeting sales targets and boosting local tour bookings.
3. Administration & Office Support
- Managing bookings using the company’s booking system.
- Handling cash flow, refunds, and customer payments.
- Using Outlook, Excel, and Word for daily office operations.
- Responding to email inquiries efficiently and professionally.
4. Social Media Support
E-Ko Tours values strong online engagement. You’ll also contribute to maintaining the company’s social media presence:
- Creating and sharing posts on Facebook, Instagram, and Pinterest.
- Updating content to showcase tours, wildlife encounters, and customer experiences.
- Engaging with followers to promote sustainable tourism.
5. Shop & Reception Management
- Ensuring the reception and public areas are clean and tidy at all times.
- Checking displays and brochures regularly for neat presentation.
- Following all office procedures and company policies.
- Reporting directly to the Shop Manager and CEO for updates and daily operations.
Skills and Qualifications
E-Ko Tours welcomes both young professionals looking to grow their careers and experienced candidates who want to contribute to a sustainable business.
Essential Skills:
- Strong communication and customer service abilities
- Confidence in handling customers from diverse cultures and languages
- Problem-solving and complaint-handling skills
- Basic computer literacy (Outlook, Excel, Word)
- Time management and organizational skills
Preferred Skills:
- Interest in social media marketing
- Knowledge of local tourism attractions
- Experience in retail, tourism, or hospitality
- A positive, enthusiastic attitude with an easy smile
Personal Qualities:
- Happy disposition and willingness to learn
- Passion for wildlife, nature, and conservation
- Professional attitude and reliability
- Flexibility to work during cruise ship days
Work Environment
Working in Picton means being surrounded by breathtaking scenery — the ocean, mountains, and wildlife all around you. The E-Ko Tours office is located close to the Picton Marina, where cruise passengers disembark. This makes the job lively, social, and perfect for someone who enjoys outdoor energy combined with indoor service.
You’ll collaborate with a small, friendly, and passionate team that values sustainability, teamwork, and customer satisfaction. The environment encourages personal growth and continuous learning in tourism operations.
Salary and Benefits
While specific pay details are not disclosed, similar tourism-based roles in Picton offer competitive hourly wages depending on experience, typically ranging between NZD $25 – $30 per hour.
Additional Benefits:
- Opportunity to work on cruise ship arrival days (bonus hours)
- Employee discounts on E-Ko tours and partner experiences
- Flexible working schedule
- Training in eco-tourism and wildlife awareness
- Work experience with one of New Zealand’s top-rated tour providers
How to Apply
If this exciting opportunity interests you, you can apply directly by sending your CV and cover letter to:
Make sure your email includes:
- A short introduction about yourself
- Why you’re interested in working with E-Ko Tours
- Relevant experience or customer service skills
- Your availability and contact details